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  • How do I enrol my child/ren?
    If you have not enrolled a child with us before, click here. You will be prompted to set up an account with OSHC+, and you can then start an enrolment online for your child. If you have a child already enrolled with us, click here and sign in to OSHC+. Once there you will see an "New Enrolment" tab at the top of the screen (on a computer) or in the three bar menu on the top left (if you're using a phone). You will then be able to complete an online enrolment form for a new child.
  • I'm having trouble with the online enrolment form, help!
    Best to give us a call in the office. You can reach us on (02) 6554 8905 between 8:30am - 4:30pm, Mon-Fri.
  • I have completed the online enrolment form but I can't book any sessions
    Once you have submitted the enrolment form it will come through to Head Office. Once it has been received someone will make contact with you via email to confirm that your enrolment has been processed (so that you can confirm the CCS enrolment with Centrelink. Keep an eye on your junk mail too). After you have had confirmation that your enrolment has been processed, you will be able to log into your OSHC+ account to make permanent &/or casual bookings using the bookings button.
  • Can I enrol my child who has behavioural and/or medical concerns?
    Yes we are an inclusive service, in most cases we can accomodate your child. There are additional steps involved during enrolment to ensure that our educators are well prepared to be able to provide your child with the best care for them & the other children in the centre. The first step is to complete an enrolment form & ensure that you provide all requested documentation, including a letter of diagnosis less than 12 months old. From there the enrolment is processed & the coordinator of the service will contact you directly within 5 working days to proceed with developing a care plan for your child, discuss start dates etc. The purpose of this plan is to help your child transition into care as smoothly as possible. Please be aware that the entire process can take up to 4 weeks depending on the information provided by you & how many other enrolments are ahead in the queue.
  • Tell me more about the fees
    Fees vary according to your families Child Care Subsidy percentage, as determined by Centrelink. Below is a general guide. Before School Care full fee = $21 per session (with a CCS of 90% = $3.05 per session) After School Care full fee = $27 per session (with a CCS of 90% = $3.92 per session) School Holiday Care full fee = In Service days: from $79 per day (with a CCS of 90% = $11.46) Kindy Programs fees are the same as for School Holiday Care Fees are charged fortnightly on a Tuesday for the period ending the Sunday prior, so fees are charged in arrears based on your child's actual attendance and after any CCS has been applied (so you only pay the remainder). Payments can either be made manually or a direct debit can be set up when you receive your statement via email.
  • What are your operating times?
    Opening & closing times depend on the Centre and are based on the School bell times that they operate within. Find the name of your Centre below for Active OOSH operating times. (BSC = Before School Care; ASC = After School Care; VAC = School Holiday Care) Active OOSH Centaur = BSC 6:30-8:30am; ASC 2:30-6pm; VAC 7am-6pm Active OOSH Coopernook = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm Active OOSH Cundletown = BSC 7-9:30am; ASC 3:30-6:30pm; VAC 7am-6pm Active OOSH Forster = BSC 6:30-9am; ASC 2:45-6:30pm; VAC 7am-6pm Active OOSH Gloucester = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm Active OOSH Hallidays Point = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm Active OOSH Hastings = BSC 6:30-8:30am; ASC 2:30-6:30pm; VAC 7am-6pm Active OOSH Kempsey = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm Active OOSH Kendall = BSC 6:30-8:30am; ASC 2:30-6:30pm; VAC 7am-6pm Active OOSH Kingscliff = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm Active OOSH Lake Cathie = BSC 6:30-9am; ASC 2:45-6:00pm; VAC 7am-6pm Active OOSH Old Bar = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm Active OOSH Port Macquarie = BSC 6:30-8:30am; ASC 2:30-6:30pm; VAC 7am-6pm Active OOSH Tacking Point = BSC 6:30-8:30am; ASC 2:30-6:30pm; VAC 7am-6pm Active OOSH Taree = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm Active OOSH Telegraph Point = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm Active OOSH Terranora = BSC 6:30-9am; ASC 2:45-6pm; VAC 7am-6pm Active OOSH Tinonee = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm Active OOSH Tuncurry = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm Active OOSH Westport = BSC 6:30-8:30am; ASC 2:30-6:30pm; VAC 7am-6pm Active OOSH Wingham = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm
  • Does my child have to attend the school where Active OOSH is located to be able to attend Active OOSH?
    For School Holiday Care any primary school aged child can be enrolled regardless of the school they attend, including those who are home-schooled. For Before & After School Care some of our Centres have their own service bus that can pick up and drop off to other local primary schools. It is best to contact the centre directly to enquire about Active OOSH service buses to or from other schools. Direct contact details can be found on the map on our website's home page. If a service bus is not available, in some cases the school bus can be utilised. This depends on the bus company and it is best to contact them for more information regarding routes and times.
  • How do I apply for the Child Care Subsidy?
    Just head to the Centrelink Website and apply here.
  • I think my Child Care Subsidy is wrong, what do I do?
    If you have recently applied for the CCS it can take some time for Centrelink to assess your application, if your child has attended prior to their approval your statement may not show a CCS amount yet. Once they have assessed your application they will back date your Subsidy to when you completed the application. You will need to log into your MyGov account to access Centrelink online or contact them by phone to check the details you have provided and/or discuss your Subsidy with them. We do not have access to this information and cannot speak to them on your behalf. To log into MyGov go here. To phone Centrelink click here. If you do not have a MyGov account, follow the link here to set it up (to be able to access your Centrelink account online).
  • Do you only take permanent or ongoing bookings?
    No! We have flexible care options too. When you enrol your child we can set them up for casual bookings, which means you can let us know as you go along that you need care. Perfect for shift workers or irregular rosters! We can take last minute bookings if you get called into work or something unexpected comes up, just give your centre a call as soon as you can to check that it's okay.
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