Question 1

How do I enrol my child/ren?

Accepted Answer

If you have not enrolled a child with us before, click here.(https://www.activeoosh.com.au/enrol-now) You will be prompted to set up an account with Kidsoft. You can then start an enrolment online for your child.
 
If you have a child already enrolled with us, click here a(https://parent-portal.kidsoft.com.au/find-a-place?URLCode=Active_OOSH)nd log in to your Kidsoft Parent Portal. Once there, use the menu to navigate to "Enrol" then select "Register". You will then be able to complete an online enrolment form for a new child.

Question 2

I'm having trouble with the online enrolment form, help!

Accepted Answer

Best to give us a call. You can reach us on (02) 6554 8905 between 8:30am - 4:30pm, Mon-Fri.

Question 3

I have completed the online enrolment form but I can't book any sessions

Accepted Answer

There are still a few steps before you can book. Once you have submitted the enrolment form it needs to be manually processed by us.

➡️ THEN:

Question 4

Can I enrol my child who has behavioural and/or medical concerns?

Accepted Answer

Yes we are an inclusive service, in most cases we can accomodate your child.

❗️ There are additional steps involved during enrolment to ensure that our educators are well prepared to be able to provide your child with the best care for them & the other children in the centre.

• The first step is to complete an enrolment form & ensure that you provide all requested documentation, including a letter of diagnosis less than 12 months old.

• From there the enrolment is processed & the coordinator of the service will contact you directly within 5 working days to proceed with developing a care plan for your child, discuss start dates etc. The purpose of this plan is to help your child transition into care as smoothly as possible.

• Please be aware that the entire process can take up to 4 weeks depending on the information provided by you & how many other enrolments are ahead in the queue.

Question 5

Tell me more about the fees

Question 6

What are your operating times?

Accepted Answer

Opening & closing times depend on the Centre and are based on the School bell times that they operate within. Find the name of your Centre below for Active OOSH operating times.
(BSC = Before School Care; ASC = After School Care; VAC = School Holiday Care)
 
 • Active OOSH Banora Point = BSC 6:30-8:30am; ASC 2:30-6:30pm; VAC 7am-6pm

• Active OOSH Centaur = BSC 6:30-8:30am; ASC 2:30-6:30pm; VAC 7am-6pm

• Active OOSH Coopernook = ASC 3-5pm

• Active OOSH Cundletown = BSC 7-9:30am; ASC 3:30-6:30pm; VAC 7am-6pm

• Active OOSH Forster = BSC 6:30-9am; ASC 2:45-6:30pm; VAC 7am-6pm

• Active OOSH Gloucester = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm

• Active OOSH Hallidays Point = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm

• Active OOSH Hastings = BSC 6:30-8:30am; ASC 2:30-6:30pm; VAC 7am-6pm

• Active OOSH Kempsey = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm

• Active OOSH Kendall = BSC 6:30-8:30am; ASC 2:30-6:30pm; VAC 7am-6pm

• Active OOSH Kingscliff = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm

• Active OOSH Krambach = ASC 3-5pm

• Active OOSH Lake Cathie = BSC 6:30-9am; ASC 2:45-6:00pm; VAC 7am-6pm

• Active OOSH Macksville = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm

• Active OOSH Old Bar = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm

• Active OOSH Port Macquarie = BSC 6:30-8:30am; ASC 2:30-6:30pm; VAC 7am-6pm

• Active OOSH Tacking Point = BSC 6:30-8:30am; ASC 2:30-6:30pm; VAC 7am-6pm

• Active OOSH Taree = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm

• Active OOSH Telegraph Point = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm

• Active OOSH Terranora = BSC 6:30-9am; ASC 2:45-6pm; VAC 7am-6pm

• Active OOSH Tinonee = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm

• Active OOSH Tuncurry = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm

• Active OOSH Westport = BSC 6:30-8:30am; ASC 2:30-6:30pm; VAC 7am-6pm

• Active OOSH Wingham = BSC 6:30-9am; ASC 3-6:30pm; VAC 7am-6pm

Question 7

Does my child have to attend the school where Active OOSH is located to be able to attend Active OOSH?

Accepted Answer

For School Holiday Care any primary school aged child can be enrolled regardless of the school they attend, including children who are home-schooled.

For Before & After School Care some of our Centres have their own service bus that can pick up and drop off to other local primary schools. It is best to contact the centre directly to enquire about Active OOSH service buses to or from other schools prior to completing an enrolment. Direct contact details can be found on the map on our website's home page.

Question 8

How do I apply for the Child Care Subsidy?

Accepted Answer

Just head to the Centrelink Website and apply here.(https://www.servicesaustralia.gov.au/individuals/online-help/centrelink/claim-child-care-subsidy) You can still complete an enrolment form while your Child Care Subsidy is pending.

Question 9

I think my Child Care Subsidy is wrong, what do I do?

Accepted Answer

If you have recently applied for the CCS it can take some time for Centrelink to assess your application. If your child has attended prior to their approval your statement may not show a CCS amount. Centrelink will usually back date any CCS entitlements (up to 28 days) for attendances while a claim is pending.
 
You will need to log into your MyGov account to access Centrelink online or contact them by phone to check the details you have provided and/or discuss your Subsidy with them. We do not have access to further internal Centrelink information other than your CCS status and cannot speak to them on your behalf. 
 
To log into MyGov go here.(https://my.gov.au/LoginServices/main/login?execution=e1s1)
 
To phone Centrelink click here.(tel:+61136150) 
 
If you do not have a MyGov account, follow the link here t(https://www.servicesaustralia.gov.au/individuals/online-help/create-mygov-account)o set it up (to be able to access your Centrelink account online).

Question 10

Do you only take permanent or ongoing bookings?

Accepted Answer

No! We have flexible care options too.

When you enrol your child they are set up for casual bookings, which means you can let us know as you go along that you need care. Perfect for shift workers or irregular rosters!

You can also make a permanent booking schedule if that suits you, which can be changed or cancelled at any point.

We can also take last minute bookings if you get called into work or something unexpected comes up, just give your centre a call as soon as you can to check that it's okay!

NOTE: There is a late booking fee for any bookings made within 24 hours during the term, or 48 hours during Vacation Care. This fee will have CCS applied to it prior to you being charged. See our fees page here (https://www.activeoosh.com.au/fees)for more information.